People & Communication

Messaging

Doughy's messaging system brings all your text-based communication into one place.

Unified Inbox

The inbox shows conversations across all channels:

•SMS — text messages sent and received through your Doughy number

•Email — messages from your connected email account

•Broadcasts — bulk messages you've sent to contact groups

Each conversation is threaded by contact, so you see the full history regardless of which channel was used.

Tap any conversation to see:

•Full message history — every message in chronological order

•Channel indicators — icons showing whether each message was SMS, email, or broadcast

•AI drafts — messages your agents have prepared (marked with a badge)

•Read receipts — when available for the channel

The composer supports:

•Direct messages — type a message and send to one contact

•Templates — select from saved templates and customize before sending

•AI assistance — tap the AI button to have an agent draft a message based on context

•Attachments — add photos, documents, or files

•Scheduling — set a future send time instead of sending immediately

Send the same message to multiple contacts:

1.Tap New Broadcast in the messaging screen

2.Select recipients by tag, temperature, or manual selection

3.Write your message (or use an AI draft)

4.Preview how it will look

5.Send immediately or schedule for later

Broadcasts respect opt-out preferences. Contacts who have unsubscribed are automatically excluded.

When your AI agents send messages on your behalf:

•They're marked with an "AI" badge in the thread

•The full text is logged in your conversation history

•You can see which agent sent it and why

•Responses from contacts flow into the same thread

If an agent's message is pending approval, it appears in your Queue with the conversation context so you can review it in full.

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